Your order does not suit you? Would you like to exchange for another size? Maison Poiray is pleased to offer free returns for all orders.

Please note that you have a legal period of 14 working days from receipt of your order to withdraw (Except Christmas period when return time are extended) . Please send this request to contact@poiray.com or generate your return through this link :

Generate a return

Only Poiray items purchased through our online store can be returned or exchanged.

The product must not have been worn, worn, modified, washed or damaged. This must be returned in its original packaging. Any non-compliant or unsuitable for resale return (damaged, damaged, used or soiled) will be rejected and the parts will be sent back to you.

In accordance with the provisions of article L121-21-8 of the Consumer Code, products corresponding to special orders (made to measure) cannot be exchanged or refunded. 

Orders can be returned for an exchange or refund. The refund will be made via the payment method initially used by the buyer.