The poiray caseAll Poiray orders are packaged in an iconic luxury case
The website accessible at the url address www.poiray.com (hereinafter the "Site") is owned and published by the company POIRAY INTERNATIONAL, a simplified joint-stock company with a single shareholder with capital of 30,662,833 euros, registered at Paris Trade and Companies Register under number 794 302 422, whose registered office is located at 8 place Vendôme, 75001 Paris (hereinafter “Poiray”).
VAT No: FR40794302422
Phone: +33 (0)1 42 97 99 16
The Site is hosted by Shopify International Limited, whose registered office is located at 2nd Floor 1–2 Victoria Buildings
Dublin 4, D04 XN32
3. ACCESS TO THE SITE AND CONTENT MODIFICATIONS
At no time does Poiray undertake to provide continuous access to the Site free from any malfunction. Malfunctions designate all technical difficulties, all IT difficulties, all difficulties related to the structure of communication networks and all cases of force majeure. These malfunctions can also be justified by site maintenance operations.
Poiray may modify or correct, at any time and without notice, the contents of the Site, whatever their nature, in order to update it and ensure its proper functioning.
4. INTELLECTUAL PROPERTY
With regard to national and international provisions on copyright, trademark law and, in general, intellectual property law, the Site and its contents (in particular graphics, images, texts, logos and form) are, and remain, even after downloading, the exclusive property of Poiray and/or natural or legal persons having granted it assignments and/or licenses to use these intellectual property rights.
Any other use, copy, reproduction, representation, distribution, translation or adaptation, in whole or in part, of an element or content published on the Site, on any medium whatsoever and by any process whatsoever, is prohibited, except with the prior written consent of Poiray.
Any unauthorized reproduction constitutes an act of infringement, punishable by articles L335-2 and following of the Intellectual Property Code.
5. HYPERTEXT LINKS
Hypertext links on the Site may direct you to external sites, the content of which may in no way engage the responsibility of Poiray.
6. PRIVACY AND DATA PROTECTION POLICY
When using and placing an order on the Site,
personal data of the Internet user is to be collected and
available here (below
7. CUSTOMER SERVICE AND MEDIATION
Any complaint concerning the Site or one of the products offered on the Site must be reported by email to the address firstname.lastname@example.org or by registered letter with acknowledgment of receipt to the following postal address: Poiray International, 8 place Vendôme , 75001 Paris.
Poiray will endeavor to deal with
better this request and reach a resolution of the dispute in accordance with the
interests of the parties.
You can also perform
a request for mediation under the conditions provided for in Articles L.611-1 s. of
Consumer Code with AME consumer mediation: https://www.mediationconso-ame.com/
consumption – 197, boulevard Saint-Germain 75007 Paris.
Furthermore, in accordance with
Article 14 of Regulation (EU) n°524/2013, the European Commission has implemented
sets up an Online Dispute Resolution platform, facilitating the settlement
out-of-court independent of online consumer disputes
and professionals from the European Union. This platform is accessible at
following link: https://webgate.ec.europa.eu/odr/ .
9. APPLICABLE LAW - COMPETENT JURISDICTION
Poiray and the user of the site first undertake to find an amicable solution to resolve any disputes that may arise between them.
Last revised: May 2023
Monday through Thursday from 10am to 6pm Friday from 10am to 5:30pm
+33 (0)1 42 97 99 16