Are you located in Paris? Take advantage of our exclusive same-day courier delivery service* for orders over €500.

You can also pick up your order free of charge in two of our Paris boutiques. Our staff will be delighted to welcome you and hand over your order:

  • Paix (17 rue de la Paix, 75002, Paris) located close to Place Vendôme.
  • St-Germain (184 boulevard Saint-Germain, 75006 Paris)

If your order is placed from Monday to Friday, it will generally be processed and dispatched within 24 hours, unless otherwise indicated by us. An e-mail will be sent to you to confirm order processing and shipment.

Please find below a summary of our delivery policy:

Paris intra-muros only: offered by store pickup on Rue de la Paix and Boulevard Saint-Germain.

Paris intra-muros only: €10 / free for orders of 500 euros or more per courier.

Metropolitan France only: offered by Colissimo recommandé and DHL Express.

European Union: offered by DHL Express.

Outside the European Union: offered by DHL Express. Customs duties and other taxes at customer's expense.

In order to guarantee the security and traceability of your shipment, Poiray has selected only signature-only delivery methods, enabling you to track your order at every stage of its progress. If you wish to track the progress of your order, click on the link sent to you by e-mail to access your tracking portal.

For any further information, please contact our customer service department by e-mail or by telephone 01 42 97 99 16, Monday to Thursday (excluding public holidays), 10 am to 6 pm and Friday (excluding public holidays), 10 am to 5.30 pm.