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ConnexionAre you located in Paris? Take advantage of our exclusive same-day courier delivery service* for orders over €500.
You can also pick up your order free of charge in two of our Paris boutiques. Our staff will be delighted to welcome you and hand over your order:
If your order is placed from Monday to Friday, it will generally be processed and dispatched within 24 hours, unless otherwise indicated by us. An e-mail will be sent to you to confirm order processing and shipment.
Please find below a summary of our delivery policy:
Paris intra-muros only: offered by store pickup on Rue de la Paix and Boulevard Saint-Germain.
Paris intra-muros only: €10 / free for orders of 500 euros or more per courier.
Metropolitan France only: offered by Colissimo recommandé and DHL Express.
European Union: offered by DHL Express.
Outside the European Union: offered by DHL Express. Customs duties and other taxes at customer's expense.
In order to guarantee the security and traceability of your shipment, Poiray has selected only signature-only delivery methods, enabling you to track your order at every stage of its progress. If you wish to track the progress of your order, click on the link sent to you by e-mail to access your tracking portal.
For any further information, please contact our customer service department by e-mail contact@poiray.com or by telephone 01 42 97 99 16, Monday to Thursday (excluding public holidays), 10 am to 6 pm and Friday (excluding public holidays), 10 am to 5.30 pm.
Poiray is committed
Poiray is committed to making its websites, mobile applications, intranet, extranet, and software packages accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.
We value inclusion and diversity, and we ensure that our website—poiray.com—is accessible to everyone, particularly people with disabilities.
As part of this digital accessibility initiative, we collaborate with Accessiway.
We are firmly committed to a web for everyone. With a long-term and responsible vision, we aim to fully meet regulatory requirements, including RGAA 4.1.2 and the European standard EN 301549.
Compliance Status
The website poiray.com has an accessibility rate of 48.33% and therefore does not comply with the General Framework for Improving Accessibility (RGAA 4.1.2).
Test Results
The compliance audit conducted on August 6, 2026, by Accessiway reveals that 48.33% of the RGAA Version 4.1.2 criteria are met.
Details of the results:
● Number of compliant criteria: 29
● Number of non-compliant criteria: 31
● Number of inapplicable criteria: 46
Content Not Accessible
The content listed below is not available for the following reasons.
● 1.2 – Decorative Images: Some decorative images are not ignored by assistive technologies.
● 1.3 – Relevance of Alternatives: Some text alternatives for informational images are not relevant.
● 3.1 – Information Conveyed by Color: On some pages, information is conveyed solely through color.
● 3.2 – Text Contrast: The contrast between text and background is insufficient on some pages.
● 3.3 – Contrast of interface components: The colors of some components or informational graphics do not have sufficient contrast.
● 6.1 – Explicit link labels: Some links do not clearly explain their destination or function.
● 7.1 – Script compatibility with assistive technologies: Some scripts are not compatible with assistive technologies when necessary.
● 7.3 – Script control: Some scripts cannot be controlled using a keyboard or pointing device.
● 7.4 – Context change notification: Some scripts change the context without informing the user or giving them control.
● 7.5 – Rendering of status messages: Some status messages are not read correctly by assistive technologies.
● 9.1 – Heading Hierarchy: On some pages, the information is not structured with appropriate headings.
● 9.3 – List Structure: Some lists on the pages are not properly structured.
● 9.4 – Citation Structure: Some citations are not properly formatted.
● 10.1 – Use of style sheets: Some pages do not use style sheets for formatting.
● 10.4 – Text magnification (200%): On some pages, the text is no longer readable at 200% or higher.
● 10.6 – Visibility of links in the text: Some links that are not very explicit do not stand out from the surrounding text.
● 10.7 – Focus visibility: The focus is not visible on certain elements that receive it.
● 10.8 – Hiding hidden content: Some hidden content is not properly ignored by assistive technologies.
● 10.11 – Screen adaptation (Reflow): Some content requires excessive vertical or horizontal scrolling.
● 10.13 – Control of Content on Hover or Focus: Some content that appears on focus or hover cannot be controlled by the user.
● 11.1 – Field Label: Some form fields do not have labels.
● 11.2 – Label Relevance: Some form field labels are not relevant.
● 11.5 – Field Grouping: Fields of the same type are not grouped when necessary.
● 11.6 – Group label: Some field groups lack a label.
● 11.10 – Input controls: Some input controls are not used correctly.
● 11.11 – Correction suggestions: Some input controls do not offer correction suggestions when necessary.
● 11.13 – Field autocomplete: The purpose of some input fields is not indicated for autocomplete.
● 12.7 – Skip-to-content link: Some pages lack a skip-to-content link to the main content.
● 12.8 – Tab order: The tab order is inconsistent on some pages.
● 12.11 – Keyboard Access to Additional Content: Some content that appears on hover, when focused, or upon activation is not accessible via the keyboard.
● 13.8 – Control of Moving Content: Some moving or flashing content cannot be controlled by the user.
No content to mention
No content to mention
This statement was issued on August 6, 2026.
● HTML5
● CSS
● Javascript
In the latest available versions:
● Apple Mac Os
● Microsoft Windows
● Apple iOS
● Google Android
In the latest versions available for the various operating systems:
● Google Chrome
● Windows Edge
● Safari
● Brave
● Adobe Acrobat Reader / Preview on Mac (For pdf only)
● On-screen mouse, magnifier, and keyboard emulations for various systems.
● VoiceOver (Apple systems only)
● TalkBack (Android only)
● NVDA 2025 and Freedom Scientific JAWS 2022 (PC systems only)
● Tanaguru WebExt RGAA4
● RGAA Assistant
● Graphical evaluation tools available on various systems (colors, contrast, captions, etc.)
● POIRAY | SiteOfficiel de la Maison – Poiray Paris
● Questions Fréquentes – Poiray Paris
● Mentions légales – Poiray Paris
● Recherche : 239 résultats trouvés pour« bracelet » – Poiray Paris
● Iconiques Poiray – L'éclat intemporel de la joaillerie parisienne – Poiray Paris
● Configurateur de montre – Poiray Paris
● L'histoire de la maison Poiray – Poiray Paris
● Montre Ma Première Mini | Maison Poiray | Cadran 45551 – Poiray Paris
● Les Boutiques Poiray – Poiray Paris
Feedback and Contact Information
If you are unable to access a piece of content or a service, you can contact Poiray’s accessibility coordinator to be directed to an accessible alternative or to obtain the content in another format. Contact us
Remedies
If you notice an accessibility issue that prevents you from accessing content or a feature on the website, and if, after reporting it to us, you do not receive a response, you have the right to submit your complaint or a request for referral to the Defender of Rights.
There are several ways to do this:
● Send a message to the Défenseur des droits
● Contact the Défenseur des droits representative in your region
● Send a letter (free of charge; no stamp required):
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07
France
Free shipping worldwide
You have 14 days to return your order for an exchange or a refund
Your order packaged in an iconic luxury box
Monday through Thursday from 10 a.m. to 6 p.m. Friday from 10 a.m. to 5:30 p.m.
+33 (0)1 42 97 99 16
