You will receive your order within 24 to 72 hours depending on the delivery method.

Are you in a hurry and located in Paris? Take advantage of our exclusive same-day delivery service* by courier offered from purchases over €500.

You can also pick up your order for free in two of our Parisian boutiques. Our staff will be pleased to welcome you there and give you your order on this occasion:

• Peace (17 rue de la Paix 75002 Paris) located close to Place Vendôme.
• St-Germain (184 boulevard Saint-Germain, 75006 Paris)

If your order is placed from Monday to Friday, it will generally be processed and shipped within 24 hours, unless otherwise specified by us. An e-mail will be sent to you to confirm the processing of the order as well as the shipment.

Please find below a summary of our delivery policy:

Paris intramural only: free by Collection in store Rue de la Paix in 4 hours for an order placed before 3 p.m., working day. Otherwise, delivery will be rescheduled for the following day.

Paris intramural only: 10 € / Free from 500 euros of purchases by Courier in 3 hours for an order placed before 3 p.m., working day. Otherwise, delivery will be rescheduled for the following day.

Metropolitan France only: 8 € / Free from 200 euros of purchases by Colissimo recommended in 1 to 3 working days.

Metropolitan France only: Between €4 and €12 / Free on purchases of €2,000 or more by DHL Express.

European Union: between 11 and 25 € / Free from 2 000 euros of purchases by UPS Standard.

United Kingdom: between 5 and 20 € / Free from 2 000 euros of purchases by UPS Standard.

Rest of the world: between 5 and 29 € / Free from 2 000 euros of purchases by UPS Standard.

In order to guarantee the security and traceability of your shipment, Maison Poiray has only selected delivery methods with delivery against signature allowing your order to be tracked at each stage of its delivery.

For any additional information, you can contact our customer service by e-mail contact@poiray.com and by telephone on 01 42 97 99 16 , Monday to Thursday (excluding public holidays), from 10 a.m. to 6 p.m. and Friday ( excluding public holidays), from 10 a.m. to 5:30 p.m.